Fractional COO & Business Advisor
Cutting through chaos to scale systems that work.
You can sell more than your business can deliver. That's not a sales problem, it's an operations problem. I build the systems, rhythm, and accountability that let you grow without the chaos, so you can get back to selling, strategy, and the big deals.
Who this is for
Founders doing $1–5M who can win work faster than they can deliver it.
You love selling, strategy, and chasing the big deals. You avoid the operational side, and you know it. Every decision still runs through you, the business lives in your head, and growth just means more chaos, not more freedom. If that's you, and you're serious about execution rather than just talk, we're a good fit.
How I work
The D4 cycle
Diagnose
Find the real bottleneck before touching anything. Most businesses fix symptoms, not causes.
Design
Build the system around where the business is going, not where it is today.
Document
Put it on paper so it lives outside your head and survives you being on holiday.
Delegate
Hand it off with the accountability and rhythm to keep it running without you.
Track record
4×
revenue growth — Life Care Active, $600K to $2.4M in 4 years
2.5×
revenue growth — a magazine production company, $800K to $2M
$4M
redevelopment delivered on time and on budget across six sites
60+
staff hired and onboarded across multiple business units
What clients say
Straight from the people who've worked with me
“Our company needed someone who could design and implement systems to help us maximise efficiency and performance, and Miles has done exactly that. He has consistently gone above and beyond my expectations. I can highly recommend Miles as a Business Mentor.”
Raquel Villareal
Australian Nursing and Community Services
“We hired Miles to help us document core systems and processes from the ground up, and he has been exceptional. He quickly understood how we operate and translated complexity into clear workflows. We ended up expanding the scope because of the quality of his work.”
MaryAnn Means-Dufrene
Collective Growth
“Miles is considered, has a depth of experience and a currency of knowledge that was invaluable for us at a critical time. Disciplined, proactive and a real asset. Would re-engage him for future roles in a heartbeat.”
Jamie Penrose
Heavy Metal Magazine
“Miles demonstrated exceptional professionalism and a hands-on approach. His ability to identify areas for improvement and implement effective solutions was invaluable. Thanks to his efforts, we were able to further automate our processes, leading to increased efficiency and productivity.”
Daniel Segurola
Serial Entrepreneur
“Miles delivered high quality work and I enjoyed working with him. His communication was clear, concise and effective, he met all deadlines, and his level of comprehension of what was requested was high.”
Jim Sheikh
3Worlds AG
“Miles's vast knowledge of operations management is truly remarkable. Whether it's streamlining processes, optimising efficiency, or enhancing overall performance, Miles has an incredible knack for identifying practical solutions tailored to my specific needs.”
Josh Kwanten
Operations Manager
“During his time in this role Miles demonstrated a strong ability to engage with people, affect significant cultural change, whilst growing a business from $600,000 to over $2m revenue in three years.”
Allen Candy
CEO, Life Care
“Miles has been able to clearly, efficiently, and effectively identify opportunities for organizational and personal process improvement. His demeanour is calm and professional, letting his experience shine through. I highly recommend Miles without hesitation.”
Daniel Coperich
Managing Director
“I have found Miles to be honest, extremely hardworking, and a dedicated family man. He has progressed professionally as a leader and manager in business and maintained a sense of humility and respect for others.”
Donald McGurk
Managing Director & CEO (retired), Codan Limited
Ready to see where the bottleneck actually is?
No pitch, no deck. A straight conversation about where your business is losing time, margin, or capacity, and whether working together makes sense.